Understanding the Cyber Risks in Video Communication

Published on : 20 Jun 2024

cyber risk in video communication

With the surge in remote work and virtual meetings, video communication is crucial for businesses and individuals. However, this convenience comes with significant cyber risks that can compromise sensitive information and privacy.

Therefore, this article explores the common cyber threats in video communication and provides strategies to mitigate them.

Common Cyber Risks in Video Communication

Video communication offers numerous benefits. One of the most significant advantages is that it facilitates face-to-face interactions regardless of geographical barriers. This capability fostering better collaboration and communication among team members across different locations.

Additionally, video communication is a cost-effective solution for organizations, reducing  the need for travel and saving both time and money. Beyond the workplace, it also strengthens relationships by allowing friends and family to video chat wherever they are globally.

Despite these benefits, video communication has security risks, including the following:

  • Phishing Attacks

These attacks often manifest as seemingly legitimate emails, messages, or links, leading unsuspecting users to fraudulent websites. For instance, an attacker might send an email that appears to be from a trusted video communication platform, prompting you to click on a link to verify your account or update credentials. Once you follow the link, you enter a fake login page that captures your information.

In the context of video communication, attackers may impersonate colleagues or trusted contacts, sending invitations to join a video meeting through phishing emails.

  • Unauthorized Access and Eavesdropping

Unprotected or poorly secured meetings can be infiltrated by malicious actors, leading to unauthorized access to sensitive discussions and data. These intrusions, or Zoom-bombing, involve uninvited individuals joining meetings to disrupt proceedings, steal information, or eavesdrop on confidential conversations.

Attackers can exploit weak security settings, such as the absence of meeting passwords, the use of default or easily guessable credentials, and the lack of end-to-end encryption. Once inside a meeting, they can silently observe, record conversations, or even take control of the session.

  • Malware and Ransomware

Malware and ransomware are significant threats in the realm of video communication, with attackers leveraging these tools to compromise devices and networks. Malware refers to malicious software designed to damage, disrupt, or gain unauthorized access to computer systems.

Attackers can deliver malware through malicious links or attachments in phishing emails or during the video call itself. Once installed, malware can steal sensitive information, monitor user activity, and even grant the attacker remote control over the compromised device.

Ransomware, a type of malware, is particularly destructive as it encrypts the victim’s data and demands a ransom for its release. Attackers may use video communication platforms to distribute ransomware by exploiting vulnerabilities in the software or tricking you into downloading infected files.

For example, during a video call, an attacker might share a seemingly harmless file that, when opened, encrypts your data and locks you out of the system. The impact can be devastating, leading to significant financial losses, operational disruptions, and reputational damage.

Best Practices for Securing Video Communication

  • Choose the Right Platform

When evaluating different platforms, assess their security features comprehensively. Look for platforms that offer end-to-end encryption, ensuring  that only participants can access communication data, keeping it safe from eavesdroppers.

Additionally, consider platforms with strong access controls, such as multi-factor authentication (MFA) to prevent unauthorized access. Choose platforms that provide regular security updates and patches to address emerging vulnerabilities.

  • Implement Strong Security Policies

Set clear guidelines on how to use video communication tools within your organization. Define who can create and manage meetings and establish procedures for sharing meeting links and passwords to control access. Enforcing these policies ensures consistent adherence across the organization, reducing the risk of security breaches.

Additionally, conduct regular training sessions to educate staff on recognizing phishing attempts, the importance of using strong, unique passwords, and procedures for reporting suspicious activities.

  • Monitor and Respond to Threats

Constantly monitoring your video communication for potential threats can help identify and address security issues before they escalate. Utilize security tools and analytics to detect unusual activity, such as unauthorized access attempts or suspicious behavior during meetings.

Your organization should also have a response plan outlining the steps to take during a security incident. These steps may include strategies to identify and contain the threat, communicate with affected parties, and restore secure operations. A well-defined response plan ensures your organization can act swiftly and effectively, minimizing damage and maintaining trust in your video communication systems.


Securing your video communication platforms is essential to protect sensitive information and ensure privacy. For instance, address software vulnerabilities through regular updates and patches to prevent attackers from exploiting flaws. You can also utilize end-to-end encryption to safeguard your data from interception, providing peace of mind that only intended participants can access your communications.

On top of that, strengthen user authentication with multi-factor authentication (MFA) to reduce the risk of unauthorized access. Such security measures will ensure a safer and more secure virtual communication experience.




Narendra Sahoo
Narendra Sahoo

Narendra Sahoo (PCI QPA, PCI QSA, PCI SSF ASSESSOR, CISSP, CISA, CRISC, 27001 LA) is the Founder and Director of VISTA InfoSec, a global Information Security Consulting firm, based in the US, Singapore & India. Mr. Sahoo holds more than 25 years of experience in the IT Industry, with expertise in Information Risk Consulting, Assessment, & Compliance services. VISTA InfoSec specializes in Information Security audit, consulting and certification services which include GDPR, HIPAA, CCPA, NESA, MAS-TRM, PCI DSS Compliance & Audit, PCI PIN, SOC2 Compliance & Audit, PDPA, PDPB to name a few. The company has for years (since 2004) worked with organizations across the globe to address the Regulatory and Information Security challenges in their industry. VISTA InfoSec has been instrumental in helping top multinational companies achieve compliance and secure their IT infrastructure.