ITIL/ISO20000 consulting
ISO 20000 is a set of controls against which an organization can be assessed for effective IT Service Management processes, and its supporting people, products and partners. ISO 20000 is the only IT Service Management standard for IT organizations that can be used and referenced worldwide.
The standard is divided into 5 core processes and 13 sub-processes. Listed below are those 13 domains:
Service Delivery Processes
- Service Level Management
- Service Reporting
- Service Continuity and Availability Management
- Capacity Management
- Information Security Management
- Budgeting and Accounting for IT services
Control Processes
- Configuration Management
- Change Management
Release Process
- Release Management
Resolution Processes
- Incident Management
- Problem Management
Relationship Processes
- Business Relationship Management
- Supplier Management
Our ISO 20000 services utilise a proven methodology that provides a clear roadmap for clients and include "health check" assessments of existing IT Service Management systems, full advice and support to organisations implementing such systems, and the application of ISO 20000 in support of Sarbanes-Oxley initiatives.